Got Bills? Got Friends/Family looking for work?
Let’s face it, everyone has bills to pay, and Staffmark can help! As one of the largest national commercial staffing companies in the country, Staffmark has more than 40 years of experience in the staffing industry, and we have the resources to help find the right job for you. Plus, working as a temporary employee is a great way to get your foot in the door at a great company.
• Customer Service Rep | Manufacturing Industry | Temp to Hire Opportunity
This position works closely with our sales representatives, accounting, scheduling, and manufacturing teams for on-time and in spec shipments to our customers.
Duties of this position include, but are not limited to:
- Receive, process, and monitor progress of customer orders to align the overall business strategy of the facility.
- Responsible for the communication during order entry to plant and or sales management of discrepancies in pricing below guidelines of key financial metrics.
- Responsible for expediting order changes and negotiating with customers of those changes.
- Responsible for expediting flow of information regarding specifications, orders, and customer requirements to manufacturing.
- Build specifications, enter orders, and prepare costs for repeat and new items consistent with plant booking system.
- Attend production meetings and help communicate customer priorities
- Responsible for ordering and coordinating all the necessary tooling & materials that are needed to complete the customer’s order.
- Responsible for investigating account receivable issues and reporting them to plant management & sales.
- Maintain the integrity of the backlog system and on-time delivery.
- Apprise customers of order status as appropriate.
- Ensure accuracy of files by maintaining up to date specification file and price changes.
- Maintain price quote system and credibility.
- Review support orders for completeness and accuracy; expedite flow of new item information.
- Handle customer complaints and solicit feedback through customer satisfaction process.
- Enhance customer relationships by maintaining specific call patterns and visiting customers.
- Communicate with the sales people on a regular basis regarding activities within their respective accounts.
- Track finished goods inventory where appropriate.
The following qualifications are required:
- 2 to 4 years customer service experience
- Understanding of manufacturing capabilities, scheduling requirements, product knowledge, and truck utilization to respond to customer needs
- Strong oral and written communication skills
- Ability to handle telephone conversations, listening, and communicating
- Computer experience using spreadsheets, database, and word processing software; such as Microsoft Word, Excel, and PowerPoint
- Basic math skills
- Excellent time management and organizational skills
- Able to remain flexible and adapt to the situation and provide either leadership or follow instructions and work independently
- Enthusiastic, customer focused, self-motivated, innovative and aggressive
The following qualifications are preferred:
- BS/BA in appropriate field preferred
- Customer service experience in a manufacturing environment
- Knowledge of the industry, their characteristics and specifications, pricing and costing practices, preferred
Our goal is to set you up for success! If you’re ready to start on the path to your future, apply online at www.staffmark.com with job code: 1199610 or Call or Text us at (213) 687-9300. Be Safe and Stay Well!!
– Staffmark
About Staffmark
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.