Customer Service RepSince the brand’s inception in 2012, STARKx has rapidly evolved into a beloved made in LA brand that produces four collections per year.—.—————.— Requirements & Responsibilities:Supports the Founder/CEOResponds to customer inquiries, concerns and requests regarding all STARKx products and servicesProcess Returns & ExchangesHandles Wholesale & ECOMM requestsWorks to resolve customer complaints in a professional manner.Provides pricing and delivery information.Prioritizes workflow to meet customer-specific timeframes.Keeps accurate records of all customer interactions and transactions by recording details of inquiries and actions taken.Ensuring orders are fulfilled and shipped on timeOrder entry with accuracyProvide customers support to ensure customer satisfactionSelf-manage daily task and workloadPrepares and distributes customer activity reports.Maintains customer databases by updating profiles and notesCommunication with Sales, and vendors via telephone and /or email regarding payment.Show a high level of personal organizational SkillsSkillsBeing able to work with a team.Very Detail OrientedProficient with ExcelHigh level of organization.Having problem-solving skills.Whatever it takes attitudeBeing able to use logic to find solutions.Having time management skills.Being self-motivated.The ability to maintain and adjust as priorities change.Being able to follow precise orders.Ability to work in a fast pace environmentJob Type: Full-timeBenefits:Paid time offSchedule:Monday to FridaySupplemental pay types:Bonus payAbility to commute/relocate:Los Angeles, CA 90033: Reliably commute or planning to relocate before starting work (Required)