Customer Service Rep

To apply please visit:

https://lever.careerstaffing.net/job-detail/156071/customer-service-rep

Midway’s growth is exciting and we are seeking a highly motivated, enthusiastic, and detail-oriented Customer Service Representative – Management Assistant that expresses an energetic personality to mirror our Exotic, Luxury and Standard vehicle fleet and Customer Service. With Midway Car Rental’s continued growth, the individual must be zealous in personal growth within the company and be a valuable asset to the company’s growth.

RESPONSIBILITIES:

Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.

Understand the Ins and Outs of the business with an ownership attitude.

Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.

Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.

Assist customers by effectively responding to or resolving customer service issues.

Maintain a professional appearance in both personal dress and office cleanliness.

Perform other customer-related duties to ensure our service exceeds customer expectations.

Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.

Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)

REQUIREMENTS:

1-2 years of customer service experience

6+ months of sales experience

Require strong English communication skills, both verbal and written

Extremely high energy level

Available to work nights, weekends, and holidays

Passion for automobiles and working with the public

Great at multi-tasking

Attention to detail and organized

Pass background, inclusive of Pre-Employment Drug Test

Clean driving record (no more than one violation, DUI, reckless driving, or any other serious driving offenses in the last 3 years)

COVID Vaccination preferred

Company Benefits:

Paid Holidays, Vacations and Sick Days Off

Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment

401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment

To apply please visit:

https://lever.careerstaffing.net/job-detail/156071/customer-service-rep

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