To apply please visit:
https://lever.careerstaffing.net/job-detail/155884/customer-service-lead-customer-experience
Customer Experience Associate in Santa Monica (Los Angeles) to start asap***Role descriptionManiMe is searching for a motivated and experienced Customer Service Associate to help lead our Customer Experience (Care) department. Your goal will be to provide outstanding customer service to our customers by leading the way for ManiMe’s customer experience, developing effective customer service procedures, setting customer satisfaction goals. This is an opportunity to learn and grow from the ground up at a fast-growing technology start-up!To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.You’ll be an integral part of our Operations team, with the ability to make your mark directly. We’ll train you on our current processes, and it will be your job to improve upon them!This position is located at our Santa Monica office location (in person availability required, this is not a remote position).What You’ll DoSupervise day-to-day operations in the customer service department.Respond to customer service issues in a timely manner.Create effective customer service procedures, policies, and standards.Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.Maintain accurate records and document all customer service activities and discussions.Assess service statistics and prepare detailed reports on your findings.Hire and train new customer service agents.Stay informed on the latest industry techniques and methods.Who You Are Great teammate, flexible and collaborativeAbility to motivate a teamHands on, ready to roll up your sleevesExpert interpersonal communication skills, both written and spokenHigh level of organizational skillsAbility to handle time-sensitive tasksAbility to remain focused in a demanding environmentBachelor’s degree preferred but not requiredCompetent working with Google Suite (sheets, docs, email)Experience with Slack, ShipStation, and Shopify are a plus!What we offer Competitive compensationHigh growth potentialCasual and comfortable work environmentComplimentary custom-fit manis & pedis!Flexible Time OffHealth InsuranceSnacks, lunches + so much more!Who We Are – High tech manicures on-the-goWelcome to the future of Manicures! ManiMe is an exciting startup in the beauty technology sector.We produce custom-fit, stick-on gel manicures and pedicures, alongside a growing portfolio of personal care products.The US manicure industry is worth $10Bn (bigger than the shaving market!) with only 10% of that value comprised of at-home solutions. Our mission is to disrupt the manicure industry and offer a real at-home alternative to the salon.Our technology: We use proprietary 3D modeling, machine learning, and laser cutting technologies; all of which you will learn during your time with us!Interested? Join us!Job Type: Full-timePay: $50,000.00 – $60,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayAbility to commute/relocate:Santa Monica, CA 90405: Reliably commute or planning to relocate before starting work (Required)Experience:Customer Service: 2 years (Required)Work Location: One location
To apply please visit:
https://lever.careerstaffing.net/job-detail/155884/customer-service-lead-customer-experience