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Customer Service Lead

Robert Half Office Team

This is a Full-time position in Los Angeles, CA posted June 6, 2021.

Description Our westside client is looking for an experienced Customer Experience Lead. In this role you will help scale the customer experience team and we are looking for someone who has natural leadership skills. You will help to support and train 3-5 customer experience representatives and deal with escalated customer issues. You will assist with order cancellations, fulfillment and returns and should be savvy on CX platforms such as Shopify and Zendesk. You will provide support via phones,