CUSTOMER SERVICE
– E-COMMERCE
A rapidly-growing Los Angeles seller of candies; nuts; and fruit is seeking a Customer Service Representative for handling an array of front-facing duties.
Some of these tasks will include interacting with customers over the phone, in person, and/or via email and social media.
Throughout all of these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible.
A background in providing E-Commerce sales support and customer service is a big plus.
RESPONSIBILITIES AND ESENTIAL DUTIES
Answer incoming customer calls regarding, but not limited to, billing issues, product problems, and general client concerns Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the company’s bottom line by problem solving and turning disappointed clients into repeat customers Ensure accurate and timely data entry into corresponding tracking and inspection documents Provide live notification of any incurred charges and request approval.
Communicate with customers regarding any issues with shipments or delays per customers’ requirements.
Tracks the delivery of product and containers according to customer request Be a liaison to customers and dispatchers to bring all orders to completion according to company standards.
Keep accurate records and documentation of customer interactions.
Review and monitor customers profiles for accuracy.
Coordinate pick-up, delivery and return appointments.
Build strong relationships with our customer base to increase volume and develop new business.
Qualifications:
A high school diploma; however, further education and working experience in the field is preferred The ability to act responsibly and ethically when working with sensitive information, whether it’s information for the company or for individuals Solid communication skills, with proficiency in speaking and writing Computer literacy, responsible for keying information into various software programs The willingness and ability to comply with local, state, and federal financial regulations, as well as the regulations established by the company itself CALL OR TEXT MARIA PAZ 818 487-6700
About Advantage Resourcing
Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.
We will provide reasonable accommodations throughout the application, interviewing and employment process.
If you require a reasonable accommodation, contact us.
Advantage Resourcing is an E-Verify employer.
This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it.
All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.