Great Growth Opportunity in Chatsworth!
The Customer Service / Data Entry Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints.
Pay Rate: $55,000 – $68,000 a year
Hours: 5:00 am to 2:00 pm
Schedule: Monday through Friday (some occasional weekends as business demands)
Direct Hire Opportunity!
Key Responsibilities
- Receive, review, and process customer orders accurately and in a timely manner.
- Function as the central point of contact for all orders.
- Understanding different pricing tears
- Provide best in class customer service to every customer.
- Work alongside fulfillment & logistics teams.
- Communicate changes to orders to all internal and external stakeholders as needed.
- Communicate with customers regarding potential order issues.
- Onboard new customers as needed.
- Serve as the hub of communications for consumer inquiries.
- Ensures inquiries and complaints are handled appropriately.
- Other duties and responsibilities as required, must be comfortable with a fast-paced environment.
Skill Requirements
- Education Minimum: college degree preferred.
- 2 years customer service experience
- 3-4 years of professional experience
- Must have a strong sense of urgency and responsiveness to our customers.
- Excellent oral and written communication skills.
- Detail oriented, able to multi-task, prioritize, and manage time effectively.
- Ability to problem solve.
- Must maintain confidentiality and professionalism at all times.
- Team player, and ability to work well with a diverse set of people.
- Self-starter who can operate with limited supervision.
- Must be proficient in Microsoft Office Suite.
- Experience with SAP B1 ERP preferred.
- SOS Inventory experience/Sage 100 preferred, but not required.
Education & Experience Requirements
- Bachelor’s degree in business, accounting, finance or related discipline
- Two (2) years’ plus experience in a direct accounting role
- Ability to sit, stand or walk for up to two (2) hours consecutively.
- Must pass the pre-employment background check.
- Willingness & ability to work irregular hours (evenings & weekends) on occasion (per business demands)
Finished some college or trade2-3 Years