We are looking for reliable and dedicated employees to join our team. There’s chance for growth and promotion within the company, hard work pays and is rewarded.
Job Requirements:
Responsibilities
Manage incoming phone calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.
Associated topics: answer, call, call center, customer, customer order, customer service representative, phone call, service call, service representative, telephone activation specialist