We are currently looking to hire a high-energy self-starter with a passion for helping people, resolving complex issues and an analytical mindset.
The right person will work well under pressure, thrive in a fast-paced deadline driven environment while maintaining an exceptionally positive and professional disposition.
Essential Responsibilities Make outbound calls to clients that are delinquent and present a very customer retention-focused, approach to collecting past due balances Understand billing and payment processes and procedures Research detailed billing transactions from multiple systems, sort, and explain what occurred with the billing Use spreadsheets to organize data and explain account balances, including collection agency balances Verify contracts to ensure billing accuracy Focus on the goal of Customer Retention and Customer Satisfaction when dealing with external customers Receive client inquiry calls while maintaining a positive and professional attitude Research, negotiate and settle disputes for local and internet customers Document all customer issues, contacts, investigation steps, and resolution in a clear and concise manner Necessary follow-up for complete issue or inquiry resolution Use of multiple systems and applications Completion of necessary paperwork Other duties as assigned Essential Requirements College Degree Preferred Excellent MS Excel skills Proficient MS Office skills Experience or understanding of CRM system (SalesForce or equivalent) Proficient in understanding debits and credits and how they impact an account balance Understanding basic bookkeeping functionality and accounting terminology Excellent oral and written communication skills Strong analytical and problem-solving skills Strong planning and organizational skills Attention to detail Knowledgeable about the overall digital space, including social media Ability to manage multiple tasks and reprioritize in a fast-paced environment Minimum of 1-year prior collection experience Minimum of 1-year prior customer service or equivalent experience Minimum of 1-year prior billing or equivalent experience A few points about why it’s great to work at Vivial: Outstanding benefits
– including major medical, dental, matching 401k with immediate vesting and an excellent PTO program Google Premier Partner, Google Certified Training State of the art office and technology Voted Best Places to Work in Dayton Award Winning Culture