Overview
Our team of In-Store Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The In-Store Solutions Expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.
What you will do
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Resolve customer issues by troubleshooting and repairing their electronic devices
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Sell personalized product solutions that meet customer needs
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Expand your knowledge of UBreakiFix’s products and culture
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Deliver world class customer service
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Demonstrate UBreakiFix’s Core Values in all interactions
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Be responsible for inventory management
What you need to be successful
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A passion for solving problems and delivering solutions
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A love for people and the devices that enrich their lives
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One or more years of customer service/retail sales experience preferred
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Reliable and flexible when it comes to dealing with difficult situations
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The ability to quickly adapt in an ever-changing environment
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Motivated to meet and exceed evolving key performance objectives
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Ability to work a flexible retail schedule
You are a good fit if you have
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Six months experience with product service support or electronics troubleshooting
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Knowledge of mobile devices and operating systems
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High School diploma or equivalent preferred
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Strong oral and written communication skills
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Strong teamwork and collaboration skills
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Basic knowledge of Microsoft Office
We take care of you
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Competitive and incentive-based pay
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Benefits including health, dental, and vision
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Retirement Savings Plan
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Paid time off
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Tuition reimbursement program
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Ongoing training to grow your skills
About Asurion
Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love… no matter the type of tech or where you purchased it.