Req Ref No: MKCACS91 Location: Los Angeles, CA Duration: 6.0 months Description Description: Customer Service Administrator Job Summary This role is responsible for creating orders for direct customers, reviewing regional orders and processing said documents for timely billing once production is completed and product has shipped. This role will work closely with production associates, shipping/receiving, and the client and regional gas coordinators to ensure expectations are being met. Essential Job Functions: This position is responsible for providing courteous customer service to internal associates and external direct customers via heavy phone and email interaction. This includes: Entering customers orders, providing quotes. Researching orders, logging customer complaints, submitting requests for credit, interacting with other departments to coordinate deliveries, review of open order reports, billing of orders, communication of late orders to customers, submitting requests for part number creation. Daily Schedule productions orders PGI deliveries Extending part numbers/materials to the production plant for regions Maintain RAN log Handle rush orders Communicate to customers and/or regions of late order notifications Scan deliveries for imaging Handle incoming inquiries from regional and direct customers Sales Order Review Run, review open order report in ZOTCM Edit orders when requested Communicate to Plant Manager when issues arise related to capabilities. Reports Able to review ZLDB reports and report back any issues. Miscellaneous Log complaints into Intelex Maintain local files according to record retention rules Provide back up support within department Submit credit requests when needed Assist with International Orders Willing and able to travel when required for training and/or meetings. Required Skills: Exhibits customer focused behavior such as building positive relationships and strives to understand customers needs, both internal and external. Strong Interpersonal skills with ability to deal with difficult situations in a diplomatic and professional manner. Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation. Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation. Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees. A positive approach and willingness to learn coupled with the ability to work in a team environment. Ability to work independently and under some pressure to meet deadlines. Proficient working knowledge of Microsoft Office applications (Word, Excel, and Kite) Accepts and adapts to procedural changes VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.