$16 to $18
Duties and Responsibilities:
Man the phones during the day for the Marketing Department of CMG; answering calls from clients/customers.
- Responsible for driving a positive patient customer service experience through multiple support channels including the patient portal, clinical platform and messaging systems
- Respond to inquiries from patients and outside agencies.
- Refer, when necessary and forwarding calls to the appropriate person or department.
- Adhere to all organizational policies, HIPAA regulations and Joint Commission guidelines.
- Building a supportive relationship with patients while providing care coordination support that will ensure access to appropriate services for their health needs.
- Schedule monthly phone calls with patients.
- Manning the phone lines; answering calls from clients/customers.
- Setting or scheduling appointments.
- All other duties assigned.
Qualifications:
- At least 1 year of experience in customer service; working phone lines
- At least 1 year experience in healthcare customer service.
- Excellent telephone etiquette
- Proficient oral and written communication skills
- Able to multitask and work in a fast-paced environment
- Proficient computer knowledge
- Able to work in Sacramento, CA
- Authorized to work in the US
- Able to speak fluent Spanish is highly preferred
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