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Customer Service

Everlight Solar

This is a Full-time position in Los Angeles, CA posted June 3, 2021.

We are seeking a highly energetic and motivatedindividual to join the Everlight Solar team as aCustomer Service Representative! This entry level position is full-time, and will require some night(s) and weekend(s) work. The Customer Service Representativewill act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.If you are looking tojoin an up-and-coming industry with a top-notch company growing rapidly in the space, Everlight Solar is where you should be. We operate across seven states and are the leader in solar energy.Don’t miss the opportunity to join the Everlight Solar team!

Customer Service Representative Responsibilities

  • Handle high amounts of incoming calls

  • Identify and evaluate customers’ needs to deliver satisfaction

  • Build sustainable relationships of trust through open and interactive discussion

  • Provide accurate, valid and comprehensive information by using the right methods/tools

  • Manage complaints, provide proper solutions and options; follow up to secure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Go the extra mile to engage customers

Customer Service Representative Requirements

  • Some proven customer support experience or experience as a client service representative ispreferred

  • Strong phone administration skills and active listening capabilities

  • Ability to work independently and as a member of various teams and committees

  • Strong attention to detail

  • Exceptional communication and presentation skills

  • Ability to multi-task, prioritize, and control time effectively

  • Experience with iOS and MacOS

  • Ability to work some nights &weekends

Everlight Solar is proudly an equal opportunity employer. We invite veterans, people with disabilities, ex-cons, people from all ethnic backgrounds, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.

Salary: $22,000 – $30,000/ year