Our Mission
Happiest Baby is a mission-driven company helping parents raise healthy, happy children and saving lives.
We make SNOO, the world’s first smart sleeper and the safest baby bed ever madeproven to add 1-2 hours of sleep per nightand develop landmark products, content, and services.
Our CEO is the renowned pediatrician, Dr.
Harvey Karp, author of the best-selling parenting guide, “The Happiest Baby on the Block.” SNOO was built with a team of MIT engineers and celebrated designers.
It is the most awarded baby product in history and has been exhibited in six of the world’s top museums (e.g., Smithsonian, SF MOMA, London Design Museum).
Do You Have the Right Stuff?
At Happiest Baby, our customers always come first! To ensure that our customers get the utmost in care and attention, Happiest Baby is looking for a full-time Customer Care Rockstar.
Were looking for someone who will go above and beyond exceeding our customers expectations, over the phone, through email and messaging, in a personable and creative technique.
As a customer care specialist, you will have the ability to act as a liaison for the customer. Responsible for assisting customers with general product/tech questions, order inquiries and assistant with any issues the customer is experiencing. A true people person who enjoys working cross functionally and problem solving, and often thinks outside the box.
Happiest Baby is on a mission to create solutions that make children and families healthier and happier join us!
What Youll Do As Our Customer Care Specialist
Communicate directly with customers via phone and Support Ticketing System.
Diagnose and assist customers with tech troubleshooting steps Troubleshoot customer questions with same day resolution Resolve customer complaints via phone, email, chat or social media.
Maintains customer records by updating account information.
Answer questions about warranties, general questions about the products or terms of sale.
Assist with placement of orders, returns or in warranty calls.
Attract potential customers by answering product and service questions; suggesting information about other products and services.
Qualifications for our Customer Care Specialist
2-3+ years of customer service experience Fluent in reading/writing/speaking Japanese Highly proficient in Microsoft Office, including PowerPoint and Excel Consumer products, e-commerce, and startup experience highly preferred
Traits of a successful Customer Care Specialist
Comfortable problem-solving tech issues and navigating a customer through the process Clear communicator who proactively anticipates customer needs Adaptable in a changing start up environment Embraces the customer first philosophy Friendly and outgoing personality with a can do attitude
?Perks
Competitive health/dental/eyecare plan 401(k) plan Daily catered lunches Dog-friendly environment Indoor-outdoor workspace Working with a great team that is literally saving babies lives!