Job Description CSS Tech Solutions is a growth-oriented information technology company.
The company is managed with long term, consistent performance and sound financial control management practices.
A highly centralized company with an entrepreneurial spirit, CSS Tech Solutions adopts an open philosophy and mind sharing working environment.
Our diversified experience in business and technology allows us to provide total solution in assisting our customers to conduct business effectively in any part of the world.
We are proud of our team and pleased that you are considering working with us.
Title: Call Center Service Specialist Duration: Direct Hire Location: (HQ: Chatsworth, CA) (Onsite) Start Date: Immediate Benefits: Medical, Dental, PTO/Vacation, GREAT BENEFITS We are seeking a dynamic Call Center Service Specialist, who has proven experience in performing a broad variety of telephone service transactions and provides service to members within the call center environment.
RESPONSIBILITIES Present and explain Credit Union services and products by phone.
Perform a variety of transactions and services with accuracy, efficiency and timeliness Assist or refer members with any and all questions or problems Maintain privacy of member account information Perform outbound calls, fax information, make necessary and appropriate requests of members Identify customer needs and cross-sell Credit Union products and promotions Customer Service: You are a resource in identifying and resolving member servicing issues, and enhances member experience by providing distinctive quality service.
Teamwork: Your ability to encourage and exchange creative ideas, to provide practical solutions to problems, will be used to promote innovation.
Communication: Your effective communication style will be used to transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors : QUALIFICATIONS: High school diploma or equivalent A minimum of one (1) year of similar or related experience required; including experience with balancing general ledgers and daily transactions and recognizing and correcting out of balance conditions Knowledge of related card applications Solid math skills with the ability to create spreadsheets and analyze data Basic skills exercising initiative and using good judgement to make sound decisions.
Strong communication and public relations skills PC Skills: Word, Excel, Microsoft office EDUCATION & TRAINING: Associates degree in related technical field We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Company Description CSS Tech Solutions is a growth-oriented information technology company.
Our diversified experience in business and technology allows us to provide total solution in assisting our customers to conduct business effectively in any part of the world.
We are proud of our team and pleased that you are considering working with us.