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Client Services Media Director


This is a Full-time position in Los Angeles, CA posted May 3, 2021.

Company DescriptionMerkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices.

For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios.

The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies.

Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage.

With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC.

In 2016, the agency joined the Dentsu Aegis Network.

For more information, contact Merkle at 1-877-9-Merkle or visit are champions for meaningful progress and we strive to be a force for good-for our people, for our clients, for the industry and for our society.

We keep our people at the center, creating space for growth, understanding and learning so they can thrive.

We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment.

Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Merkle is an agency of dentsu.Job DescriptionWe are looking for a client-facing program director, experienced at managing and delivering marketing projects from launch to completion.

Supporting a large Global tech client, you will become a part of a cross functional consulting & execution team that gets projects completed on time and exceeds our clients’ expectations.

You will manage multiple concurrent projects and diverse teams to meet our clients’ strategic media network goals.

Working with client services and cross functional team members, you will meticulously organize and keep your projects moving forward from the front lines, updating key partners about progress, and overcoming all the inevitable hurdles along the way.QualificationsManage multiple concurrent projects across teamsCreate project plans and revise to meet changing requirements and deadlinesOversee all aspects of projects: scope, risk, schedule, quality, and communication to stakeholders’ fullest satisfactionLead status meetings: capture, store, and distribute meeting notesEvaluate new work requests, identify resources needed, assign individual responsibilities, and schedule action itemsProvide regular updates and progress reports to key team membersBe a point of escalation for all issues and changes to existing plansCoordinate internal reviews and quality assurance.

Keep track of lessons learned and share with all team membersParticipate in brainstorming sessions to develop processes and workflows to align with client goalsEducation and/or ExperienceBachelor’s degreeGlobal experienceHolistic Media experience: Programmatic, Search, Social, TV, OOH, etc.Media background requiredFlexibility with global workflow and time zones10+ years of experience leading digital marketing projects within an interactive or digital marketing agencyProficiency in all aspects of project management process groups (initiating, planning, executing, monitoring/controlling, closing)Additional InformationAll your information will be kept confidential according to EEO guidelines.