ADP is hiring a Client Service & Product Support Specialist Well, this may be the role for you.
Ready to make your mark?
In this role, the Support Specialist will be responsible for providing enterprise level support to our clients and customers via chat, email and phone channels.
You will act as a player/coach and help strategize and improve our processes by resolving services issues and determining the cause of the issue and selecting and explaining the best solution to solve the problem.
Daily, you will serve as the front line associate to help problem solve and solution results for our most delicate attribute of the organization, our clients.
You will serve as a technical support specialist to help them navigate and solve their issue via our call, chat and email channels with precision and attention to detail.
We are looking for someone with integrity, a problem solver, an active listener and goal oriented.
You must be a relationship builder, organized and communicate clearly while thinking outside the box to help resolve matters efficiently and effectively.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more.
We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ, multicultural talent, and more.
As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans over the next ten years.
Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos Ready to MakeYourMark?
Apply now To learn more about WorkMarket at ADP, visit https://jobs.adp.com Schedule: M
– F 10:00 AM
– 7:00 PM EST What you’ll do: What you can expect on a typical day Provide Enterprise Level Support.
You will collaborate with a Support team to address immediate technical support needs to help freelancers and contractors efficiently navigate and manage their assignments to properly organize and be paid timely.
Prioritize.
You will drive resolution on escalated customer issue and work with our product team to determine the cause of the problem a customer is facing.
Problem Solve.
Resolve product or service issues by clarifying the customers’ complaint or concern; determine the cause of the problem; selecting and explaining the best solutions to solve the problem; expediting correcting or adjustments with following up to ensure resolution.
TO SUCCEED IN THIS ROLE: Positive Self-Starter.
You are a highly motivated and resourceful individual who has a dedication to providing world-class support by exceeding expectations through each interaction with WorkMarket users.
Problem Solver.
The ideal candidate is a fiercely loyal advocate for our users, a creative problem solver and a collaborative team member.
This person must be energized by working with people, while still being able to work independently in a fast paced environment with the most important component of empathy added where needed to resolve issues.
Time Management You have excellent time management skills and can multitask to accomplish various goals simultaneously within a team setting.
A college degree is great but not required.
What’s more important is having the skills to do the job.
If you don’t have a college degree, other acceptable experience could include: 2-5 years of customer service experience with demonstrated abilities to execute and de-escalate situations The ability to be receptive to constructive critique and have excellent communication and leadership skills with exceptional time management skills Solid computer skills and ability to troubleshoot and provide remote technical assistance to users where needed Experience working with Zendesk, JIRA, Google applications, Office and other industry standard applications are a plus YOU’LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn.
Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
Be your healthiest.
Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Balance work and life.
Resources and flexibility to more easily integrate your work and your life.
Focus on your mental health and well-being.
We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
Get paid to pay it forward.
Company-paid time off for volunteering for causes you care about.
What are you waiting for?
Apply today