Our firm is a Los Angeles-based financial advisory practice serving both local and international clientele.
We have a unique approach to serving our clients, behaviorally and through our investment strategies.
Our culture is special, and it is what we focus on with our hiring effort, especially important being a close team of four.
Every individual is critical, and we are constantly looking for ways to support each other, the clients and the overall business.
We have a strong culture of accountability and open communication to ensure no balls are dropped in our fast-paced office.
And we believe in always pushing the boundaries to do the most for the client.
Client Associate Position Summary:
Your position, as a Client Associate, is to enhance the client experience by servicing clients and providing operational and administrative support to Financial Advisors.
Your knowledge of firm policy, procedures, and technology allows you to interface with advisors and clients, anticipate their needs, resolve their problems, and follow through to provide exceptional service.
You perform administrative duties that support Financial Advisors in their daily business practices (e.g., on
– boarding new clients, cashiering, knowledge of appropriate paperwork, etc).
You support and drive firm initiatives and maintain risk awareness and regulatory knowledge.
You are service oriented and a team player.
You are detail oriented with proven organizational skills, able to manage time efficiently and can multi-task.
You have proven written and verbal communication skills.
We can offer you an exciting, fast-paced working environment, and the opportunity to play a vital role in our growth.
We are an equal opportunity employer offering a competitive salary and benefit package.
Key Tasks:
Advise on procedures for collecting appropriate documentation to set up new accounts
Establish and cultivate relationships with new and existing clients and proactively help to resolve issues and concerns
Educate and assist advisors on account services and navigation of various platform capabilities
Process account service requests and ensure appropriate documentation is accurate and complete
Review daily reports and alerts and process accordingly
Manage calls and e-mails regarding service-related issues
Pay close attention to detail, process work accurately
Proactively develop self to continuously enhance knowledge, skills, credentials, and communication
Utilize the firms platforms and procedures to enhance the client experience
Work independently to make decisions regarding analyzing problems and the resolution of issues
Assist with on-boarding new members to the team and other projects as needed
Basic Qualifications:
1+ years of investment advisory operations and wealth management platform experience
Detail and service oriented with the ability to work well under pressure
Experience with ACT!, eMoney, and Black Diamond is a plus
Good written and verbal communication skill
Leadership and ability to think outside of the box
Professional competency in Microsoft Office Suite and other technologies
Self-starter with a great deal of initiative.
Team player with good interpersonal skills
Willingness and ability to adapt and learn the firms investment and CRM applications
Benefits:
Medical and Dental Insurance
SEP Retirement Plan / Paid Vacation and Holidays with flexibility
Incentivized compensation toward contribution to the growth of the firm
Personal growth and development training with an experienced international leadership coach