Client Service Associate

ABOUT VINCE HOLDING CORP.
Vince Holding Corp. is a global contemporary group, consisting of three brands: Vince, Rebecca Taylor, and Parker. Vince, established in 2002, is a leading global luxury apparel and accessories brand best known for creating California-inspired elevated yet understated pieces for every day effortless style. Known for its range of luxury products, Vince offers women?s and men?s ready-to-wear and accessories through 49 full-price retail stores, 15 outlet stores, and its e-commerce site, vince.com as well as premium wholesale channels globally and through its subscription service, Unfold. Rebecca Taylor, founded in 1996 in New York City, is a high-end women?s contemporary lifestyle brand inspired by beauty in the everyday. The Rebecca Taylor collection is available at Rebecca Taylor boutiques and at rebeccataylor.com as well as high-end department and specialty stores worldwide as well is its subscription service. Parker, founded in 2008 in New York City, is a contemporary women?s fashion brand with high perceived value. The Parker collection is available at parkerny.com as well as high-end department and specialty stores worldwide. Vince Holding Corp. is headquartered in New York. Please visit www.vince.com for more information.
Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to ?give-back?, and competitive pay and benefits.


THE POSITION


Location

Los Angeles, CA

Organizational Structure

The Client Service Associate, reports directly to the Manager, Client Services- Ecommerce

Position Summary

The Client Service Associate will provide best in class service that can support all clients from a styling, sales and issue resolution perspective. This position is responsible for focusing on client satisfaction with the highest degree of professionalism and enthusiasm. The individual will be in an extraordinarily client-focused area that requires a positive individual who can give our clients confidence in our brand, people and processes.


Responsibilities:

  • Positive communication with clients to provide our luxury service standards.
  • Provide professional etiquette via phone, chat, and e-mail communications
  • Critical thinking to drive positive solutions to an issue
  • Communicate client feedback to appropriate team members and departments.
  • Make decisions based on what is best for the client while protecting our brand
  • Exemplary follow through to ensure a timely response and resolution on any issues
  • Understand brand policies and procedures
  • Perform other duties as needed/assigned


Qualifications/Experience:

  • Must have a minimum of three (3) years of experience in customer service, call center, retail preferably gained in the apparel, footwear, luxury environment
  • Exceptional interpersonal communication skills both verbal and written
  • Demonstrate service centric approach with a positive attitude
  • Candidates must be motivated, patient, and detail-oriented
  • Must have computer skills including experience with MS Office applications
  • Must be able to work well in a team environment
  • Must be an analytical thinker and have the ability to resolve issues quickly
  • Ability to maintain composure when handling unexpected challenges and competing demands in an ambiguous and fast-paced Contact Center environment

Compensation

The successful candidate will enjoy a competitive compensation package which may include short and/or long-term incentives, clothing allowance, and merchandise discount, in addition to base salary and full health and welfare benefits.

Vince, LLC is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, national origin, disability, genetic information, age, or military or veteran status or any other status protected by applicable federal, state or local law. Vince, LLC also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.

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