Job Summary: Amentum is currently seeking a Classified Desktop Support Technician to support an IT Managed Services program for Sandia National Laboratories, Department of Energy.
The overall program includes a 500 work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems for National Technology and Engineering Solutions of Sandia (NTESS).
In this role, you will provide end-user support with processes for managing and delivering services that are ITIL® conformant.
You will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment).
The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu).
The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.
As a member of the team, you will:Resolve more complex issues escalated from the Service Desk & reported by the computing customer.
Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met-or-exceeded.
Appropriately document all required information into the call tracking system.
Provide set up & medium-to-advanced troubleshooting of video conference equipment.
Provide basic to advanced desk side support & troubleshooting skills for Windows & software applications.
System administration for Windows desktop.
Minimum Requirements: U.S.
Citizenship required; must not possess dual citizenship with any other country other than the United States.Must have an Associates Degree and 2 years of experience OR High School Diploma / GED and 6 years of experience.Must possess a SECRET (S) or DOE L clearance and be able to obtain a TOP SECRET (TS) or DOE Q clearance and maintain it for the life of the contract.Minimum of two years’ experience in IT Support.Intermediate-to-advanced MS productivity suite & collaborative applications’ expertise.
(e.g.
Office, Access/SQL, Visio, SharePoint, etc.) Intermediate-to-advanced desktop support & troubleshooting skills for Windows, Linux/Unix OS & applications (includes both classified & unclassified support).
Preferred Qualifications: CompTia Certifications, such as A or Network are desired.
Microsoft Certifications, such as MCSA Windows is desired.