Call Center Representative

DISPATCH CALL CENTER REPRESENTATIVE

Are you interested in an entry-level, customer service position where you help people and make a difference every day? If so, this may be the job for you. Founded in 1987, Life Alert is a top leader in the emergency response customer service industry and expanding due to the ever-growing senior market. Our call center representatives in our Life Alert call center save lives by providing a unique technology and customer service that enables people to live at home with independence and comfort, living their lives the way they want to, with a feeling of safety and peace of mind. Life Alert call center operators handle over 5 million calls a year, and on average save a life from a catastrophic outcome every 11 minutes. If you like helping people, are good at customer service, and are looking for a rewarding long-term career, our call-center is the right place for you.

POSITION

Life Alert is currently seeking entry-level Call Center Representatives to work full-time (40 hours a week) on Day, Swing or Overnight (also know n as Third or Graveyard) Shifts at our Encino, California call center. No experience is required. We will train you.

COMPENSATION

• $17 to $21 Per Hour (depending on work history and experience)

AVAILABLE SHIFTS (Saturdays, Sundays and Holidays required)

• Day Shift 6:30am – 3:00pm
• Swing Shift 3:00pm – 11:30pm
• Overnight Shift (Third or Graveyard) 11:00pm – 7:30am

RESPONSIBILITIES

• Answer incoming emergency and non-emergency calls
• Ascertain the nature of the problem, calm the caller, and remain on the line until help arrives.
• Maintain quality results by following customer service standards and call center protocols.
• Resolve incoming customer service calls by following standard operating procedures; obtain pertinent information; make connections to appropriate department.
• Document actions by completing forms, reports, logs, and records.
• General data entry; includes setting up new customer accounts, entering contact information and medical history, and other pertinent information

QUALIFICATIONS

• High School diploma or equivalent
• Minimum typing speed of 35 WPM
• Strong verbal and written communication skills
• Punctuality, organizational skills, and ability to multi-task
• Works well under pressure and stressful situations; exhibit emotional control
• Subject to pre- employment drug screening
• Subject to background check and fingerprinting

BENEFITS

• Medical, Dental and Vision insurance
• Vacation, Personal, Sick and Holiday pay
• Secure Class A office building