The Team Sales & Service Manager is responsible for providing excellent sales and customer service through development and performance management of team members by inspiring, monitoring, coaching, and providing feedback.
This position promotes the sales of products, strengthens customer relationships, and mentors and coaches inside personnel.
Additionally, this position performs administrative duties, including hiring, scheduling, performance managing, and application of organizational policies and procedures.
This position also provides leadership by delegating and empowering associates, recognizing and rewarding customer centric and sales behaviors, and communicating openly with the team.
JOB DUTIES/RESPONSIBILITIES:
Ensures the quality of customer service and sales skills for their team of advisors is adequate by monitoring, coaching and providing feedback
Handles escalated customer issues
Establishes performance criteria for developing associates to meet or exceed business and individual goals
Provides feedback as needed, on a continuous basis and during scheduled mid-year and annual evaluations
Acknowledges performance through recognition, which may include team incentive programs with expected and actual results
Monitors all team member activities including attendance, paid time off (PTO), training, and unpaid time off
Interviews and hires to approved staffing levels * Ensures payroll issues are addressed and resolved in a timely manner
Manages adherence to Sears personnel policies, taking disciplinary actions when needed and documenting actions taken
Provides an environment of open communication with all team members
“Develops and maintains positive and professional relationships with senior management, peers and subordinates”
Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates
Location: 8407 Fallbrook Avenue, Los Angeles, California 91304
Job Type: Full-time
Pay: $42,000.00
– $50,000.00 per year