Job Description If you enjoy talking on the phone, being a team player, are a fast learner and enjoy learning new skills, we are looking for you We are looking for energetic upbeat talent to join our team in Boca Raton, FL to handle all inbound and outbound customer service calls.
You will need to successfully resolve customers concerns and billing issues, request payments, collect new payments, review home warranty coverage with customers, mail invoices and term booklets, update the CRM database and perform other tasks as needed.
Our Customer Service Reps will be responsible for retaining and upselling customers.
Preferred Requirements: Previous Customer Service experience Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong problem-solving and conflict resolution skills.
Ability to prioritize tasks and multitask.
Proficient with Microsoft Office.
Prior Sales a plus Bilingual (Spanish) a plus Education and Experience: High school diploma Position Type: Fulltime
– 8:30am
– 5:00pm,10:30am-7pm or 11:30am-8pm, plus every other Saturday.
(schedule times are based on seniority and business needs) Compensation: Approx range is $33-60K a year (base pay, commissions, bonuses and spiffs) Company Description American Residential Warranty (ARW) is nationally recognized as a leading innovator in home warranty services.
Founded in 2008, with years of Home Warranty experience that empowers employees to use a start-up/entrepreneurial mentality to drive significant growth.
A customer and employee centric company giving our customers peace of mind for their home service needs.
Located in Boca Raton, FL we offer a fun, vibrant and flexible environment, complete with Bagel Mondays and Donut Friday’s.
With our spirit of entrepreneurship, adaptability and our drive to go further, we provide the best customer service experience.
Mutual respect and trust for our customer’s and clients is the heart of ARW and we strive to always deliver real value and exceptional service.