Adeedo! is a well-established and growing residential and commercial service company whose goal is to make our customers happy. We do it by performing all aspects of drains, plumbing, heating and air conditioning service, and repair and replacement sales to homeowners and business owners throughout Greater Los Angeles.
Adeedo! has 70 years of experience and several generations of loyal customers, and we are committed to superior quality work. If you want to be a part of our successful team, and are ready to be a hero, we’re ready to hear from you.
Customer Services Representatives must possess a diverse skill set, able to multi-task, work well under pressure and make sound judgement calls under pressure. Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every single client interaction. This is a full-time, non-exempt level position.
DUTIES AND RESPONSIBILITIES:
- Able to quickly identify the client’s request or concern and efficiently provide the most effective solution
- Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution
- Express empathy and compassion, taking full ownership of the client’s satisfaction
- Proactively gain and maintain a full understanding of our portfolio of products and services
- Effectively summarize and relay information
- Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments
- Efficiently enter accurate and detailed records of client interactions and actions taken
- Consistently follow order entry guidelines with minimal errors
- Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts
- Work well independently within guidelines and complete work without requiring follow up
SKILLS/QUALIFICATIONS:
- Must live the company’s core values of Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability
- Experience with heavy call volume in a versatile environment
- Sales experience preferred
- Dedicated to providing superior client service
- Exceptional phone and interpersonal skills
- Exceptional written and verbal communication skills
- Ability to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
- Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
- Ability to talk and type accurately; typing speed of at least 40 wpm
- Ability to sit for a majority of shift
- Proficient in Microsoft Suite Products, experience with Service Titan a plus
- Satisfactory passing of mandatory pre-employment drug screen and background check
EDUCATION AND EXPERIENCE:
- High School diploma or equivalent required, college preferred
PHYSICAL DEMANDS:
- Regularly required to sit; use hands to handle or feel and type
- Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
- Frequently required to reach with hands and arms
- Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
- May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
BENEFITS:
- 401K
- Medical, Dental, Vision
- Life Insurance
- Paid Vacation
- Paid Holidays
Job Type: Full-time
Pay: $17.00 – $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to Commute/Relocate:
- Los Angeles, CA 90034 (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Work Location:
- One location
Work Remotely:
- No