Overview: Aprilaire is an industry leading provider of healthy air solutions who is committed to our mission; everyone deserves healthy air.
You will join a team of professionals who are passionate, customer focused, adaptable, and leading the way for new HVAC technologies and innovative thinking.
We are proud to be in over 7 million homes and look forward to our continued success; give your career a breath of fresh air today and consider joining our team We are currently seeking someone with personality plus to join our team as a Bilingual Product Support Specialist (known internally as the Technical Product Support Specialist) You will be able to utilize your problem solving skills and listening skills (in both English and Spanish) to their fullest extent by supporting our HVAC clients and our customers.
If this sounds like you, read on This position offers an extra pay incentive for your Spanish speaking abilities and comes with a comprehensive benefits package.
Responsibilities: Your day will include:Delivering excellent customer service, product/technical support and product specification within a fast-paced environmentLeaning into your customers (which include HVAC professionals and homeowners) by listening well and asking questions to get to the root of the problemSteering through product support problems with customers including post-sale troubleshooting, installation guidance, and maintenance resolutionsProviding guidance and answering product specifications such as thermostats (including Wi-Fi), ventilation, humidifiers/dehumidifiers, etcMultitasking within an email queue correspondence to provide technical support and answer general product questions360 degree problem resolution from clarifying customer’s concern and determining the cause of the concern to selecting and explaining the best solution while following up at a later dateLearning, growing, and deepening your understanding of indoor air quality solutionsMultitasking while on a call or email by documenting transactions into CRM system Qualifications: If the below says “Me”, consider applying today:Naturally curious; you want to solve a problem and learn more Deep understanding of what good customer service means Ability to learn technical aspects about a product and displaying a curiosity to learn more Ability to type a minimum of 35 wpm Bilingual in Spanish and EnglishBonus: Engineering, technician, or related STEM background helpful, but not requiredwilling to train motivated problem solvers A GREAT PLACE TO WORK FOR ALL At Aprilaire, we know our employees are our most important resource.
Below is just a snapshot of our benefits package: We care about your health by providinghealth insurance plandental and vision insuranceflexible spending accountprogressive wellness programming for you and your family (including fitness programs and incentives)We care about your wellbeing by providingvacation and holiday payemployee discounts on Aprilaire productsWe care when you need it most by providingcompany-sponsored short and long term disability plansidentity theft protectionbereavement payWe care about your financial wellness by providing401(k) with company match and generous profit sharinglife insurance coverageWe care about our community bygiving back to local charities through fundraising, volunteering, and charitable eventssponsoring employees and immediate family members for their participation in charitable events Applicants have rights under federal and state employment laws:Equal Employment Opportunity (EEO) En EspañolFamily and Medical Leave Act (FMLA) En EspañolWisconsin Family and Medical Leave Act (WFMLA) En EspañolEmployee Polygraph Protection Act (EPPA) En Español Aprilaire is an E-Verify company