Description:This position requires both patient appointment scheduling and heavy telephone calls.
Responsible for handling all outside calls to the Center and processing them accordingly.
Assists patients needing appointments and provides them with accurate information regarding their appointments.Skills:Call center, Customer Service, Call Center Environment, Bilingual, Inbound callTop Skills Details:Call centerAdditional Skills & Qualifications:Call Center is a MUST!
1+ years in a call center environment Bilingual in Spanish is a MUST!1.
Answers all incoming calls from internal staff/departments or staff.
2.
Answers questions regarding clinic services and appointment-related information; directs questions to appropriate staff or department.3.
Makes appointments for all clinical and support services.
4.
Cover all the departments call and appointment desk as needed.5.
Confirms appointments for the coming day(s) by calling patients or by sending them notices in the mail.6.
Take messages and directs them to the appropriate department.7.
Data Entry of patient information.8.
Verify patients insurance (medical HMO only).9.
Prints appointment schedules for the next day(s) and provides copy of the schedule to all appropriate departments and staff.Experience Level:Entry LeveAbout Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business.
Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles.
As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges.
For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.Com.
Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options.
However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.
The Recruiter is the sole point of contact for questions about this position.