Primary Skills: Tech Support, troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), IOS, Android Duration: 3 months contract with possible extension Location: Foster City, CA To follow up with any questions, please contact Raghava Sharma (408) 907-6240 Work for a market leader JOB RESPONSIBILITIES: The Associate Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools.
The successful candidate will work with a dynamic and evolving global team charged with continuously improving the efficiency and effectiveness of support for our end user environment.
JOB REQUIREMENTS: Strong experience in providing exception customer service Minimum of 6 months of relevant work experience or a Bachelor’s Degree Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), IOS, Android Intermediate level Networking connectivity knowledge and troubleshooting Intermediate level experience in Installation, configuration, and support of local and LAN printers 2-4 years of experience as a technician supporting over 300 users with the following: installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc Proven track record in delivering customer service excellence ABOUT AKRAYA Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
Akraya was recently voted as a 2021 Best Staffing Firm tTemp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places tWork.