ADP is hiring an Analyst – Sales Operations to join our Marketplace Client Success team.
The candidate will provide technical guidance and support to ADP Marketplace clients and work to bridge support between ADP and our Marketplace partners.
This person will play an integral role to ensure a smooth client experience.At ADP, we are driven by your success.
We engage your unique talents and perspectives.
We welcome your ideas on how to do things differently and better.
In your efforts to achieve, learn and grow, we support you all the way.
If success motivates you, you belong at ADP.We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.RESPONSIBILITIES: Respond to incoming client tickets via Zendesk ticketing system with a high focus on outstanding service and first-touch resolution Supports client questions regarding ADP Marketplace including first tier technical support, billing and payments, and connecting with internal and external resources for timely resolution Ability to discover the client’s needs through the use of effective probing techniques.
Adhere to standard service level agreements Effectively troubleshoot, replicate and identify solutions to client and partner issues Act as liaison between various ADP groups to ensure high impact problems are resolved in a timely manner Contact partners directly to handle escalated support issues and provide technical guidance as required Provide prompt and accurate feedback to all engaged parties Assist in implementing internal knowledge base and updating client facing documentationQUALIFICATIONS: Experience supporting ADP clients and partners particularly Workforce Now Knowledge of HCM domain, HCM products and services, including products integrated with ADP app store products Ability to work under pressure while maintaining a professional demeanor Good understanding of web applications, API and system architecture Strong problem-solving skills Ability to manage multiple initiatives concurrently Excellent written and verbal communication skills Willingness to work on a flexible schedule at times to provide support for West coast clients and partnersQUALIFICATIONS:Experience supporting ADP clients and partners particularly Workforce NowKnowledge of HCM domain, HCM products and services, including products integrated with ADP app store productsAbility to work under pressure while maintaining a professional demeanorGood understanding of web applications, API and system architectureStrong problem-solving skillsAbility to manage multiple initiatives concurrentlyExcellent written and verbal communication skillsWillingness to work on a flexible schedule at times to provide support for West coast clients and partnersExplore our COVID-19 page https://jobs.Adp.Com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.
Our goal is to impact lasting change through our actions.
Together, we unite for equality and equity.
ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.
We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.
We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
Click https://jobs.Adp.Com/life-at-adp/ to learn more about ADP’s culture and our full set of values.Compensation range for this role for U.S.
Colorado ResidentsMinimum:Maximum:Compensation Type: