Summary
Initiate and plan the front-end pre-construction phases of our custom complex construction projects. Interact with customers, prospects, sales team and vendor network to present capabilities. Develop scopes of work, prepare estimates from RFPs, prepare the technical package and establish project budgets. Participate in bid/proposal development, deal structuring, and cultivate strategies for approval from a technical and feasibility perspective. Forward facing role interacting heavily with the sales team, customers, construction services, and design team.
Execute, monitor and control, and close the back-end construction phases of our custom complex construction projects. Interact with customers, customer?s representatives, local officials, vendors and other project stakeholders to ensure a high success rate and profitability. Execute on developed scopes of work, monitor and control project progress and results, maintain safe working conditions, manage costs and resources, and ensure quality products are presented to the end user. Participate in closing projects by receiving approvals/feedback from the customer, transitioning products to customer and Operations, provide on-going support, and assisting with the administrative financial close.
Key Responsibilities
Customer Service
- Communicating WillScot capabilities
- Selling the modular solution and benefits and educating the customer
- Qualifying the opportunity through direct communication with the customer and clear understanding of project requirements
- Assembling project information and developing project program requirements
- Reviewing proposed site, existing conditions/utilities and physical restrictions
- Communicate project progress efficiently and effectively
- Provide on-going support for completed projects
Sales Support
- Providing value by elevating the technical credibility of WillScot
- Assisting the sales team in qualifying the customer and opportunity
- Minimizing business risk through accurate assessment of project feasibility
- Providing general technical assistance and support: training and mentoring when needed
- Maintaining constant dialogue with regards to market/industry trends, customers and new opportunities
- Constantly communicating status on bids/proposals in progress, technical deal structuring and customer interaction
- Constantly communicating status on project progress and cost management
Technical Support
- Reviewing and qualifying bid/RFP documents
- Reviewing blueprints and specifications. Performing take offs
- Ensuring Construction Services representations in pre-bid meetings and job walks
- Participating in pre-bid meetings, job walks and/or subcontractor qualifications
- Developing project strategy and ?Win Factors?
- Technically structure the deal and identify cost efficient ways to provide the customer with an optimum solution
- Ensure Go/No Go reviews are scheduled on every project that has been assigned to Construction Services
- Offering value added product and service solutions, i.e., site services
- Investigating state and local building codes and regulations
- Developing project scope of work
- Managing vendor and subcontractor selection including qualifying A/E firms
- Reviewing all subcontractor RFQs as solicited by vendors
- Developing the project baseline estimate
- Assembling the Technical Package and conducting internal reviews
- Delivering Technical Clarifications to Sales Rep and communicating strategies
- Develop and maintain milestone project schedule; working as or with a Project Manager to develop elaborate and detailed project schedules
- Develop and manage the project budget in Procore
- Obtaining hard costs from selected vendors and subcontractors at win
- Procuring vendors through WillScot supply chain
- Communicating expectations with the project team
- Monitoring pre-construction progress including but not limited to preliminary and final drawings, proposal writing and submittal to the customer
- Maintaining Procore with up to date data and enforcing accountability measures on all front-end (bid activity) reporting and back-end (project progress) reporting.
- Conducting Post Mortem Reviews to evaluate lost opportunities
- Maintaining Construction Services and WillScot processes
Project Support
· Manage assigned projects
- Interpret plans, estimates and quantities of materials needed
- Execute on approved plans, estimates, and procurement of work plan
- Review contractor quotations and complete purchase requisitions required
- Identification and solicitation of potentially new subcontractors.
- Execute on planned construction budgets, procedures and schedules.
- Review bidding and contract documents to ensure adherence to the applicable requirements
- Examine building contract documents and negotiate with building owners and subcontractors any change orders
- Drive cost savings and value engineering to reduce project cost and increase margin by negotiating and coordinating the supply of labor and materials
- Using skills acquired within the building trades, identify the most cost-efficient ways of completing projects that will provide WillScot with a competitive advantage.
- Provide documentation of construction progress including, but not limited to shop drawings, manpower, project forecast, schedules, delays, changes, and payments.
- Supervise construction sites and direct project superintendents and subcontractors to make sure standards of building performance, quality, cost schedules and safety are maintained.
- Provide coordination of site and off-site activities for personnel and vendors including publication and distribution of project schedules, coordination and sequencing of work activities and material flows and coordination with customer?s and other vendors as related to scopes and responsibilities.
- Approve payment to subcontractors by valuation of completed work.
- Ensure that building regulations, standards and by-laws are enforced in building operations.
- Track and manage pre-established project budget through final completion.
- Ensure project documentation and processes are maintained.
- Consult with architects, engineers and other technical workers to make sure that design intentions are met.
- Identify problems and/or risk issues; recommend and implement solutions.
- Communicate cost, schedule, and issue status and provide project status updates to customer and various project stakeholders.
- Monitor and document vendor?s job site safety programs as required.
- Develop business rapport with customers and act as liaison to ensure customer satisfaction.
- Establishment of a good rapport with existing subcontractors and manufacturers of modular products.
- Manage project using Procore
- Ensure change orders are expedited, maintain change order log, and ensure work is completed
- Drive NPS and customer satisfaction as they relate to project execution and installation