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Receptionist / Scheduler in Mental Health Practice

Abundance Therapy Center

This is a Full-time position in Los Angeles, CA posted November 24, 2021.

Abundance Therapy Center is a thriving, expanding group private practice providing mental health services in the greater Los Angeles area.

We provide psychotherapy to children, teens, adults, couples, and families.

Our team of licensed therapists are passionate about what we do to fulfill our mission of empowering our clients to live their lives to the fullest through the practice of psychotherapy.

We are seeking a dynamic, talented, and fun Intake Care Coordinator to join our team.

This is a full-time position (40 hours/week) with the working hours of 9:00am-5:30pm, Monday-Friday.

The Receptionist / Care Coordinator will be responsible for scheduling therapy appointments, handling customer service-related issues, sending out intake forms, putting data into the EHR system, verifying insurance coverage on insurance portals.

The Care Coordinator will assist the Office Manager of the practice in supporting the administrative operations of the practice.

You will wear many hats in this role and must be a fast learner, can multi-task, and adapt to changes quickly.

Must be great talking on the phone with clients, tech-savvy and learn our EHR system quickly.

Responsibilities include but not limited to:
Manage intake calls (answer phone and email, schedule intake appointments with an appropriate therapist, answer potential client questions)
Check insurance benefits
Take responsibility of intake metrics (tracking incoming calls, scheduled sessions, referral sources)
Communicate with clinicians regarding scheduling
Communicate with management regarding intake metrics and streamlining of intake processes
Keep EHR client files organized and manage intake paperwork collection
Assume responsibility of maintenance of office equipment (printer, paper, filling office cups and treats, etc.)
Experience with scheduling and managing calendars
Great customer service attitude
Proficient in Google Suite applications (Google Sheets is a must)
Well organized with great attention to detail and accuracy
Professional, friendly manner and professional appearance
Ability to perform effectively in stressful situations and willing to adapt and initiate appropriate changes
Personality traits we’re looking for:
You are looking for an opportunity, where you can learn the business of the mental health field and step into a new growing business and help the growth of the business.
Must be a self-starter, punctual and reliable
Must be organized and give attention to details
Great at multi-tasking, and enjoy a fast-paced working environment
Must be professional, enjoys helping other people, and a team player
Only the applicants who submit a resume, cover letter, and complete the Employment Questionnaire (see link below) will be considered for this position:

Our ideal candidate is someone who is looking for a long-term position (minimum of 1-2 years), and is available full-time between business hours (9:00am-5:30pm, Monday through Friday).’

Work Location:
One location
Work Remotely
Job Type: Full-time

Pay: $17.00
– $20.00 per hour

401(k) matching
Dental insurance
Flexible spending account
Health insurance
Vision insurance
8 hour shift
Monday to Friday
Application Question(s):
Do you have any knowledge of insurance benefits/verification?

If so, how many years of experience?
Medical scheduling: 1 year (Required)
Customer Service: 1 year (Required)
Work Location: One location