Receptionist

April 24, 2022April 24, 2022 | | 0 Comment | 12:30 am

Overview

Under general supervision, assists and greets customers by answering phone calls, providing appropriate information in a prompt and courteous manner. Schedules appointments by phone or in person, and provides excellent customer service. Clerical and Data Entry Support as indicated.

Responsibilities

  • Manages the front desk reception area including phone calls, visitors, customers.  Receives drop-in visitors and attends to visitors.
  • Assists in preparing various reports.
  • Provides general directions and information to all callers, visitors and provides assistance as needed.
  • Manages incoming and outgoing mail, postage machine, FAX machine operation and logging of use and maintenance of the reservation log for the centers meetings rooms.
  • Monitors front desk supplies, copy, fax, name tags, message books, sign in sheet.
  • Orders postage as needed, maintaining daily postage log.
  • Logs all incoming/outgoing faxes and routing to appropriate department/staff persons.
  • Sorts all mail by program or staff person; calling key staff when checks come.
  • Receives/signs for/logs all incoming packages.
  • Trains back-up staff as needed; ensuring front reception area is maintained in a presentable manner.
  • Transfers calls from answering service and takes all messages.
  • Responsible for patient flow in the reception area.
  • Directs patients to appropriate member of the inter-disciplinary team.
  • Verify Medi-Cal eligibility status for participants.
  • Responsible for the preparation of patient charts.
  • Responsible for keeping reception area clean and supplied with necessary forms.
  • Other duties as assigned by Supervisor.
  • Assist with data entry and clerical support.

    • Qualifications

  • High school diploma or general education degree (GED) or equivalent work experience required.
  • Previous experience in a medical office environment preferred.
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