Position…………………..
Customer Service/ Receptionist
Department……………..
Administration
Supervisor……………….
Marketing Manager
About Us
Welcome to California Harley-Davidson, a small family operated dealership that has been in business in the South Bay for more than 45 years.
Since its inception, California Harley-Davidson has been a recognizable landmark on the southern stretch of Pacific Coast Highway and a popular destination for both locals and tourists alike.
The employees at California Harley-Davidson are genuine Harley-Davidson people who create a fun, friendly, and inviting atmosphere for all veteran, novice, and non-riders who walk through the door.
The world of motorcycling is a relatively small one.
Our club is elite and our commitment to one another is unquestioned.
This is what we mean when we say, “Welcome to the family.” Hence our motto: People, Passion & Pistons.
Join our family and kickstart your career in gear today!
Summary Description
As our receptionist, you must have great communication and customer service skills.
We are seeking a detail oriented, enthusiastic self-starter with excellent phone etiquette and the desire to help.
You must be a team player.
Ideal candidate is driven to succeed, learn and grow in the motorcycle industry.
Key Result Areas
Customer Service
Administration
Major Duties and Responsibilities
Customer Service
Greet and assist in-store customers, in a courteous and friendly manner, answering their inquiries and directing them to correct departments.
Answer and direct incoming phone calls in courteous, prompt and professional manner.
Ask questions to field calls to correct department/personnel.
Transfer and take messages as needed.
Understand the basic products/services we offer to answer and assist general inquiries.
Answer basic questions about upcoming events/promotions.
Administration
Provide high quality assistance to office personnel to ensure a smooth running and productive office environment.
Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer.
Receive deliveries; distribute incoming mail to business office.
Take inventory of front desk supplies and restock as needed.
Other Duties
Assist the Office Manager, GM and all departments with various duties as needed.
Supervisory Responsibilities
No Supervisory Responsibilities.
Commitments
Treat all employees and customers fairly, courteously, and with dignity.
Qualifications & Job Requirements
Must have the ability to get along with a broad customer base.
Must be a team player, eager and happy to help.
Must maintain a professional appearance.
Maintain reception area and all common areas in a clean and tidy manner at all times.
Basic knowledge of how to operate standard office equipment, including a computer, a copy machine, and printer.
1-2 years’ experience as a receptionist or in customer service preferred.
Physical Demands
Frequently works on a computer or doing other “close vision” work.
Working Conditions
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally exposed to exhaust fumes or other airborne particles.
Benefits of working with us:
Health benefits
Insurance plans
Paid vacation/ time off
Vehicle purchase discounts
Discounts on merchandise, parts, gear & service
H-D paid training
Riding Academy Courses
– learn to ride
Fun work atmosphere – we work hard and play harder