Basic InformationJob Category: Administrative/Office Location: Miami, Florida, United States Date published: 18-May-2022 Job type: Full TimeDescription and RequirementsAbout the roleSolesdi is currently seeking an Operations Assistant to join our team in Miami, Florida 33137.Who We Are:Solesdi is a corporation founded in 2008 with the purpose of developing and operating a selected portfolio of world-renowned interior design brands.SolesdiUS values employees who have great insights to design and focusing on how looking and capturing the opportunities, act fast, think creatively and embody our customer-first mentality.What You’ll Do:Administrative Responsibilities:Scan, file and log accounting documentsSchedule appointments and maintain calendarsSchedule and coordinate staff and other meetings, collate and distribute mailPrepare communications, such as memos, emails, invoices, reports and other correspondenceWrite and edit documents from letters to reports and instructional documentsCreate and maintain filing systems, both electronic and physicalObtain approval to satisfy vendor statementsPrepare, fulfill and distribute checksRequest and process W-9 forms and COI from new vendorsCustomer Service Responsibilities:Maintaining a positive, empathetic and professional attitude toward customers at all times.Communicating with customers through various channel to assure proper preparation of site and overall project timeline.Acknowledging and resolving customer complaints.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer supportAssist in Coordinate local delivery and installation with clients and warehouseLiaise between all trades and client to assure upmost in satisfaction.Intercede and resolve customer service problems.Our Ideal Candidate:Education and Experience Prior administrative experience within the retail, interior design or construction industries preferred Experience working within the customer support industry Bilingual in Spanish Familiarity with Microsoft Office suite and Google Docs Required Skills and Abilities Excellent people skills Exemplary work ethic Advanced organizational skills Strong verbal and written communication skills Aptitude in decision-making and problem-solving What We Offer:Competitive pay; commensurate with experienceBenefits package is available