Overview:
Responsible for providing patient-oriented service in a clinical setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.
This site operates 7 days a week.
Must be open to working weekends.
Essential Functions:
Greets patients and directs them to appropriate departments
Answers multiple phone lines; directs calls and takes messages as needed
Verifies patient information and insurance eligibility; collects payments
Directs patients to complete forms and processes patient-related paperwork
Informs providers assistant of no shows and cancellations
Makes follow-up appointments for patients and calls patients to confirm appointments
Contacts bumped patients and reschedules appointments as appropriate
Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned
Education:
Minimum: 1 or 2 years of post-high school education or a degree from a two-year college.
Preferred: Certified Medical Assistant (CMA).
Experience:
Minimum: Up to and including one year of experience
Minimum: Experience working with the public
Preferred: Over 1 year of experience and up to and including 3 years of experience
Experience in medical reception and customer service
Knowledge, Skills, and Abilities:
Customer service oriented
Excellent verbal and written communication skills
Computer literate
Able to type 25 wpm.
Detail oriented
Capable of working independently as required
Preferred: Fluent in Spanish or in another language.
Requirement:
Full COVID-19 vaccination is an essential requirement of this role.
UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Careers with Optum.
Here’s the idea.
We built an entire organization around one giant objective; make health care work better for everyone.
Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.
For you, that means working on high performance teams against sophisticated challenges that matter.
Here youll find incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(SM)
Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum and its affiliated medical practices is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment.