Lobby Customer Service, EBT Clerk- Administrative Support Assistant IV, Denver Human Services

About Our JobThis posting will accept applications until July 31st.

Please apply as soon as possible.NOTE: We have multiple positions available.

Positions include both Unlimited and Time Limited.

The Time Limited positions have a current end date of 12/31/2023These positions will be working out of the following locations:Denver Human Services East location which is located 3815 Steele St.

Denver, CO 80205Denver Human Services Castro location which is located at 1200 Federal Blvd.

Denver, CO 80204Denver Human Services Taylor Location which is located at 4685 Peoria St.

Denver, CO 80239About Denver Human ServicesAt Denver Human Services (DHS), we are creating an extraordinary human services organization that is equipped to carry out our vision of a healthy community where every person is connected, supported, safe, and well.

Currently, DHS serves one in three Denverites, about a quarter million people, in the moments that matter most.

We are driven every day to serve our community with integrity, kindness, and respect, and to seek out new ideas and opportunities so that over time we can prevent more people from needing our services in the first place.

Our 1,100 member workforce is our most important resource, and we embrace a values-driven culture focused on creating the conditions for our staff and partners to be bold in our thinking and achieve big results for our community.Diversity at Denver Human ServicesOver the past three years, Denver Human Services has worked to further define what it means to “Be Human”.

While our work has been rooted in providing services that support basic human needs, or what we call essential services, we acknowledge that the whole person cannot thrive without addressing those structural and systemic barriers that prevent all from experiencing equity, inclusion, and respect for diversity.

Our mission is “to partner with the community to protect those in harm’s way and help all people in need.” In fulfilling this mission, we understand that the intersections of race and poverty have impacted the disproportionate representation of Black, Indigenous, and people of color (BIPOC) involvement and experience with our agency, the criminal justice system, homelessness, poverty, and poor health outcomes.

We believe in and are guided by working to improve: Equity and Access; Safety and Wellness; Connectivity; Economic Resilience; and supporting our Workforce.

We are committing to include in our work a strategic focus on Equity, Diversity, and Inclusion for all people.About our Assistance ProgramsThe dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs.

We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care.

DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs.Generally, the Administrative Support Assistant IV (ASA IV) will:Provide professional and respectful customer service when working with internal and external customersGain general knowledge to provide responses to customer questions at the lobby windowAssist clients with copying documents in our self-service roomComplete accurate data entry of new applications for food, cash, and medical benefitsIssue electronic benefit cards (EBT) or may be assigned to perform (EBT) destructionRetrieve, sort, date stamp, and distribute mail throughout the dayPerform other duties and projects as assignedThis position requires an online assessment or test.

Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeamdenvergov.org with a link to the assessment or test.

We recommend that you add AssessmentTeamdenvergov.org to your safe sender list.

If you do not receive the email within 30 minutes of applying, please contact AssessmentTeamdenvergov.org.About YouOur ideal candidate will have:Excellent customer service skillsBilingual skills and is and able read, write, and speak proficientlyTime management skillsStrong Microsoft Office skills (Outlook, Word, Excel)We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:Education: Graduation from high school or the possession of a GED, HiSET or TASC CertificateExperience: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirementsAbout Everything ElseJob ProfileCC1503 Administrative Support Assistant IVTo view the full job profile including position specifications, physical demands, and probationary period, click here.Position TypeLimited (Fixed Term)Position Salary Range$20.47
– $30.71Starting PayAlthough our full pay range is included above, the budgeted hiring range for this position is $20.47
– $25.59 per hour.AgencyDenver Human ServicesAssessment RequirementAdministrative ProfessionalThe City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click here for English or here for Spanish.

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