Front Desk / Reception Attendant

Reception/Front Desk Attendant

Wage Rates (hr.) $20.00 to $25.00 (DOE and state)

POSITION SUMMARY: The front desk attendant is responsible for greeting the incoming visitors, anticipating their needs & coordinating details of their stay, solving queries, maintaining related records, answering all phone calls and routing them to the appropriate person. Other duties include: checking guests in and out, issuing room keys, providing excellent customer service at all times and maintaining a clean and organized front desk area.

GENERAL ATTRIBUTES:

• To maintain product quality above all else, putting customer’s satisfaction over profit.
• To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both your managers and your colleagues.
• To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance.
• To be flexible, responding quickly and positively to changing environments.
• To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned):

• Daily walkthrough of space and rooms to keep track on progress.
• Set up rooms as needed for guests coming in.
• Issue keycards when requested.
• Send rules and guidelines to any guests.
• Keep property free of unnecessary trash or packing materials.
• Communicate needs of hotel to Duty Manager.
• Be liaison between landlord/vendors when questions, concerns or requests arise.
• Acting as Bell/Desk person if needed.
• Maintain an active knowledge of the property and it’s equipment.
• Establishing communication with the guest in person and over email.
• Maintaining records.
• Luggage handling.

QUALIFICATIONS/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Work calmly and effectively under pressure
• Problem solving abilities, be self-motivated, and organized
• Demonstrates good judgment, integrity, trust, ethics, and values.
• HS diploma required; preferred, but not required.
• Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays.
• Strong communication skills (written and verbal).
• Ability to use discretion and provide direction to the team.
• Must thrive in a fast-paced environment.
• Must have strong work ethic, trust, integrity, and accountability.
• Exceptional time management and organizational skills.
• Ability to provide exceptional guest service that exceeds expectations.
• Ability to exercise independent judgment.
• Detail and action oriented.
• Must be able to follow all safety, health, and sanitation procedures.

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Company is an Equal Opportunity employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, this position is regularly required to stand and walk for long periods of time. The position supervises employees who do the following and on a rare occasion may be required to assist, and thus the Manager on duty and must also have the ability to: regularly lift and/or move up to 15 pounds; frequently lift and/or move up to 20 pounds; occasionally lift and/or move up to 30 pounds; work with cleaning equipment and office equipment; Bending, stooping, reaching, twisting, grasping, pinching, smelling, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

NOTE: Individuals in this position are expected to adhere to all company policies.

This job description is a summary of duties which you as an employee are expected to perform in your assignment. It is by no means an all-inclusive list, rather a broad guide to expected duties. As an employee you must understand that a job description is neither complete nor permanent and may be modified at any time. At the request of management, any employee may be asked to perform additional duties, responsibilities, or projects without notice.

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WE ARE AN EQUAL OPPORTUNITY EMPLOYER: THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEF AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/2921369-722226