· Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in personResponsibilitiesUnder the Under the general supervision of the Manager, the incumbent will provide administrative support to the Pfleger Liver Institute, Transplant Services & General Surgery department.Responsibilities include the following:* Perform the functions of receptionist* Pre-register all new patients* Assess new patients for insurance pre-certification* Encounter all patients using the Care Connect system* Update demographic and insurance data as necessary* Prepare billing and medical record documents for pt. visits* Communicate with back office staff regarding problems and specific circumstances* Collect charge documents on a daily basis and screen for completion* Submit completed documents to billing office* Complete all receipts required for cash payments, including charge card payments, and make deposits to the finance office* Perform appointment-scheduling tasks in the Care Connect system for those physicians and clinics assigned* Perform patient check out duties including obtaining authorization for further outpatient diagnostic studies and scheduling appointments with other offices/departments* Provide prompt and courteous telephone communications* Assist in collection and collation of census data* Schedule all outpatient clinic visits for all physicians who utilize the multidisciplinary center* Independently organize and prioritize tasks using guidelines established by the supervisorQualificationsRequired* Sufficient typing skill to input verbal or written data into CRT with accuracy and speed* Detailed knowledge of hospital admissions/registration procedures* Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment* Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent* Ability to use diplomacy and respect confidentiality in sensitive situations* Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload* Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community* Oral and written communication skills to convey information clearly to patients, faculty and staff* Experience with UCLA encounter registration system* Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person* Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions* Ability to maintain confidentiality on patient and physician issues.* Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM codebook* Recent patient registration and appointment scheduling experience* Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills* Proficiency with Microsoft Word & PC and access database systems* Experience in working in a medical clinic settingPreferred* English/Spanish bilingual oral communications skills to conduct admission/registration interviews* Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University systemUCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.