POSITION OVERVIEWFulfill an important role in the organization to support the Amano McGann Branch Office with responsibilities including: answering incoming phone calls, discussing service and related items with clients, entering service calls into Microsoft Dynamics (GP), dispatching and tracking of Field Service Technicians, ordering, shipping/receiving, inventory control, invoicing and collections, customer service, inside sales, and other various administrative tasks.JOB REQUIREMENTSStrong oral and written communication skills.
Must be accustomed to answering incoming phone calls with a pleasant demeanor and either directly addressing the need, or forwarding calls according to client need/s.Demonstrated advanced skill using Microsoft OfficeProficient knowledge of Microsoft DynamicsExcellent organizational/administrative skillsAbility to multi-task in a fast paced environmentCustomer service orientation, with a strong problem solvingAbility to learn new software and product lines quickly.Proficient with inventory control and proceduresPack and process UPS / Fed-Ex shipments utilizing online web portalsAbility to establish solid relationships with clients and vendorsCreates a positive work environment for all partiesMust be a team player and willing to take on new challengesFamiliarity with Field Service Technician dispatch and trackingSupports Project Management SOP including invoicing, Set up and duties as assignedAdditional duties as assignedEDUCATION / EXPERIENCEAssociate Degree or equivalent in business or related fieldMinimum of 2 years work experience in a high paced business environmentPrevious experience in a field service company preferredORGANIZATIONAL ALIGNMENTReports to the Branch Leadership as assignedWorks closely and collaboratively with Service Manager, Project Manager, and Technical Services Team.Works closely and collaboratively with the sales and account teams supported COMPENSATION AND BENEFITSPleasant, non-smoking environment with a competitive salaryComprehensive benefits package including medical and dentalPaid sick, vacation, and holiday time401k planCompensation based on qualifications and experience