RESPONSIBILITY AND SPAN OF AUTHORITY:
ADMINISTRATION
- General
- Open the restaurant for staff
- Compile materials needed for service.
- This includes menu changes for printed menus and what appears on the deli boards
- List of VIP guests and any guests of note
- Catering/ pick up BEO’s
- Adjustments to POS and courier sites
- Ensure all items have photographs
- Enter schedules drafted into the POS and email to staff
- Respond to all info@ inquiries
- Manage calendars
- Coordinate travel arrangements
- Coordinate responses and billing for all events & functions either for pick up or on-site events
- Assist with maintaining pars and inventory on retail items
- Submit all inventories to accounting at period close
- Assist with vendor communication as delegated by the chefs
GUEST RELATIONS
- Guest Relations
- See to the proper management of guest correspondence via email and phone ensuring responses are timely to reservation and special requests
- Responsible for guest follow up – manage communication via Yelp, OT, Trip Advisor and other feedback sites in coordination with the management team
- Evaluate and implement best practices regarding phone & email operations ie: scripts for calls, pre-pay forms, gift certificates, etc.
HUMAN RESOURCES ADMINISTRATION
- Submit new hire paperwork & PERSONNEL ACTION FORMS (PAF) forms for new hires, changes to employment statuses and terminations
- Submit payroll (time and attendance, tip sheets, stipends, etc.)
- Work with Sprout LA to cut final checks
PAY
Potential pay between 25-50kMore detail about Yangban part of Sprout LA, please visit https://culinaryagents.com/entities/336603-yangban