SUMMARY STATEMENT: Under the direct supervision of the Practice Manager and Directors, the Supervisor AA III Facilitator is responsible for completing a variety of administrative activities for the patients, families and providers in the Bowyer Clinic and Treatment Area. They function as an essential member of the patient care team. Responsibilities include, but are not limited to, scheduling Clinic appointments, chemotherapy sessions, and related ancillary tests. In addition, the Supervisor AA III Facilitator works directly with patients, families and Providers to provide information and the completed documentation necessary to assure quality care. The Supervisor AAIII Facilitator will serve as the lead facilitator for their respected teams, triage issues, assigning work, auditing workqueues, improving performance through job training and other education opportunities and work with the practice manager to resolve patient complaints. |
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TYPE OF SUPERVISION RECEIVED: Moderate supervision is required. Goals are reviewed, on a regular basis, with the Practice Manager and Directors. |
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Amount of Time |
Duties and Tasks | Rating | Comments | |||
D | M | E | ||||
90% | ADMINISTRATIVE DUTIES
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10% | Supervisor/Lead Role
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UCLA C-I-CARE/Patient Experience Practices: MY COMMITMENT TO CARE
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INSTITUTIONAL AND/OR PROFESSIONAL STANDARDS
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PERFORMANCE IMPROVEMENT
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OTHER DUTIES | ||||||
Administrative Assistant 4 yr Exp – Administrative
Weekend/Holiday/On-Call coverage.