Looking for a great direct hire work from home opportunity The Customer Service Agent is the initial contact for individuals needing assistance with technical concerns regarding their vehicles .
You will be providing engaging, results-oriented customer service resolving issues of a technical nature and yet possess an ability to simplify for the customer in a most professional manner.
The ideal candidate should be passionate and motivated to demonstrate knowledge and/or experience in the following areas: Receive calls and e-mail correspondence, gather, and verify pertinent information Actively listen and review with the Customer, understanding their request for customer support and/or information Provide assistance in troubleshooting/repair process initiation Troubleshoot hardware and/or software technical problems in conjunction with customer hardware Ensure proper procedures are followed on all interactions to maintain consistent communication and prompt resolution whenever possible Maintain thorough knowledge of systems so that information can be researched, and proper information is given Collects, documents and researches technical problems to develop solutions and resources with the department Requirements: A minimum of 6 months workingin high level customer service preferred High school diploma or equivalent required Must be an Arizona resident Ability to work from home and have high speed internet no Wi-Fi Ability to “simplify” technical Ability to work in a fast-paced, dynamic, changing environment Keeps interaction positive and productive; avoids conveying negative messages Responds positively to conflict situations and works to find appropriate solutions Adept at multitasking without becoming overwhelmed or flustered Ability to operate a personal computer system, familiarity with Internet and Web Browsers Pay rate starts at $14.00 first 3 pay periods; $15.00 next pay periods; $16.00 ongoing Interested in this great entry-level position and growing with a great company?
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