SUMMARYThe is responsible for the testing and implementation of new hardware and/or software, the development and creation of business rules and customer forms and carrying out and supporting Bank process related to configuration and change management associated with new account and teller platform enhancements.Ensures compliance with established Bank policies and procedures.
Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA(Gramm-Leach-Briley Act), Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd–Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.ESSENTIAL DUTIES1.Tests and implements new hardware and/or software.2.Assists the branches with inquiries accurately and in a timely manner.3.Helps design and create advanced business rules and customer forms.4.Handles all types of customer service issues; assist retail bank branches with special issues, questions, troubleshooting, and/or other related matters.
Process, solve and/or answer complex problems or inquiries.5.Provides excellent internal customer service.6.Coordinates with external departments to capture and document required system functionality for enhancements.7.Implements and tests new hardware and software as well as software updates on the core, new accounts, and teller platforms.8.Designs and documents solutions to enhance the new accounts and teller platforms capabilities for efficiency and customer service.9.Carries out and supports Bank process related to configuration and change management associated with new account and teller platform enhancements.10.Assists in creating, maintaining and manage project plans and cross functional project teams.11.Designs and creates business rules and customer forms within the new accounts platform.12.Makes recommendations in regards to policy and procedure based on regulatory requirements, system and process changes.13.Creates and runs reports as needed.14.Creates and maintains desktop procedures for all Operations Administration functions and processes.15.Treats people with respect; keeps commitments;inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.16.Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.17.Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.18.Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.
The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.19.Performs duties specific to the position and other functions as assigned.MINIMUM REQUIREMENTSThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.
The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.
Individual abilities may result in some deviation from these guidelines.
High School Diploma, and 5 or more years of related experience and/or training; or Bachelor’s Degree strongly preferred; or the equivalent combination of education and experience.
Work related experience should consist of an in-depth background in Bank Secrecy Act compliance and supervisory skills.
Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.
Intermediate experience, knowledge and training in progressively responsible bank administration, management and supervisory activities.
Intermediate experience, knowledge and training in all operational activities and terminology.
Intermediate knowledge of related state and federal banking compliance regulations, company operational policies and procedures, and the company’s products and services.
Proven ability to effectively train and instruct others in a formal classroom or one-on-one environment.
Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
Excellent organizational and time management skills Intermediate skills in computer terminal and personal computer operation, mainframe computer system, word processing, typing and spreadsheet software programs to meet the needs of the position.
Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio andpercent, including the drafting and interpretation of bar graphs.
Intermediate verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
Ability to work with little supervision while performing duties.
Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.We are an Equal Opportunity/Affirmative Action Employer.
All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other characteristic protected by law.
We will consider all qualified applicants regardless of criminal histories, in a manner consistent with the requirements of all applicable state and local laws and regulations.
Applicants must be currently authorized to work in the United States for any employer.PI138356000