Responsibilities The Financial Advisory Operations Specialists are the primary contact for all operational needs regarding managed accounts, including our flagship advisory platform, AdvisorEnterprise.
As a member of the Advisory Operations team, you will be held to the highest customer service standards.
Become an expert on our flagship managed account platform, AdvisorEnterprise, as well as our other advisory platforms.
Assist advisors and their staff with questions regarding advisory operational policies and procedures via phone and email queues.
Work closely with our partners at Envestnet.
Train advisors and staff on managed account platforms with an emphasis on Envestnet.
Help advisors implement a unified management strategy through access to third party money managers and a full suite of resources to build, manage and implement investment solutions.
Maintain log of communication with field, custodians, and vendors via Salesforce.
Act as operational primary point of contact for Advisor Enterprise and other advisory products within the company.
Review and promote new managed accounts.
Review and approve service requests to ensure instructions are logical and compliant, and transactions are executed correctly.
Monitor all service requests daily to ensure action is being taken when appropriate (release accounts for investing, approve check requests, process journals, for example).
Work with Cashiering department to monitor deposits and withdrawals.
Back up Operations department by processing new accounts and maintenance items as needed.
Other tasks may be assigned depending on department volumes.
Must Haves 2 years of experience in finance, accounting, financial services or related field or B.S.
Series 7 license or ability to attain within 180 days High attention to detail and initiative to provide solutions to trade and advisory questions Ability to track, manage and dissect financial data Plusses Any level of higher education with industry experience Current possession of a Series 7, Series 65 or Series 66 license Prior experience at similar companies like Charles Schwab, Fidelity or Morgan Stanley, etc.