Fidelity Investments: Customer Service Representative

Job Description:High Net Worth RepresentativeWe have an exciting opportunity for a remote, licensed High Net Worth Service Associate in the Greater San Francisco, CA Metro area!

While you will work from home, youmustresidenearthe Greater San Francisco, CA areaasoccasional in-person participation with your peers is an important part of our culture.

We offer virtual interviewing and onboarding, as well as access to our virtual training and support.

You’ll have full access to work from home capability to support our clients remotely.

ThePurposeof Your RoleAs a High Net Worth Representative, you will be focused on enhancing relationships with ourhigh-net-worthclients who have assets of $250,000 to $1 million,and therefore have complex service and investment needs.

In this role, you will help to increase customer loyalty and drive business development opportunities.

TheValueYou DeliverEngaging with customers, via inbound calls, responding to their inquiries, and providing product and service level guidance,Processing customer requests to include options, equities, mutual funds and fixed income trades and other specialized monetary requests TheExpertiseWe’re Looking ForSeries 7 requiredSeries 63 preferred (paid training & support provided)2-3 years of previous experience working in the financial services industryStrong technologicalsavvyand comfort with learning how to use new tools TheSkillsYou BringYou have a broad-based knowledge and understanding of general financial planning conceptsProven customer service, client support and problem resolution skillsAbility to effectively influence others and use consultative skills to enrich the customer experience Our Investments in YouFidelity’s greatest advantage is our people, and we believe it is important to approach life holistically.We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements.Andourbenefit programsare designed to help you and yourfamilystrike the right balance.

Certifications:Series 07 FINRA, Series 63 FINRACompany OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients.

We help people invest and plan for their future.

We assist companies and non-profit organizations in delivering benefits to their employees.

And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.Join UsAt Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours.

You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.

Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2022.

And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.As a result of COVID-19, many of our associates are continuing to work remotely.

When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.”We invite you to Find Your Fidelity at fidelitycareers.Com.Fidelity Investments is an equal opportunity employer.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.

To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email toaccommodations @fmr.Com, or by calling 800-835-5099, prompt 2, option 2.

We welcome those with experience in jobs such as Associate Manager, Co-Manager, and Grocery Clerk and others in the Retail to apply.

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