nnAt U.S.
Bank, we’re passionate about helping customers and the communities where we live and work.
The fifth-largest bank in the United States, were one of the country’s most respected, innovative and successful financial institutions.
U.S.
Bank is an equal opportunity employer committed to creating a diverse workforce.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.nn nn Job Description nn nnEstablish and maintain great working relationships with assigned business customers, serving as the main day to day contact between the customer and U.S.
Bank.
Explains U.S.
Bank programs, products and services to customers.
Acts on behalf of the customer as a liaison with sales staff, technical specialists, and/or other U.S.
Bank departments to ensure high levels of service delivery for customers.
Utilize numerous systems to access account information and respond to customer inquiries received via phone, fax, and email or in person regarding specific transactions, statements, account analysis and all other depository, treasury management and basic loan products and services.
Perform maintenance such as address changes, process depository supply orders, handle the revision of signature cards, process fraud claims, and onboard new relationships to the bank, facilitate the opening and closing of accounts and services, special handling requests, etc.
Perform monetary transactions such as book transfers, wires, stop payments, loan payments, advances, fee refunds and adjustments.
Provide copies, research and correct deposit errors, missing or misapplied payments and deposits.
Emulate customers to help them navigate through our systems.
Research, trouble shoot and resolve operational problems experienced by our customers.nn nn Telecommuting / Office Location / Hours nn nnDuring the pandemic this position will be onboarded and worked remotely/from home.
Once it’s safe again, employees will likely be expected to return to the office; therefore, eligible candidates must live within commuting distance to our downtown Los Angeles office.
Hours will be Monday-Friday, 8:00am-5:00pm.nn nn Basic Qualifications nn nnAssociate’s degree, or equivalent work experiencenn nnThree to five years of experience in financial services industrynn nn Preferred Skills/Experience nn nnBranch banking experiencenn nnOperational experiencenn nnAbility to multi-task in a fast paced environmentnn nnStrong verbal, written, and interpersonal communication skillsnn nnProven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiriesnn nnExcellent telephone skills including listening and demonstrating courtesy, empathy, and accuracynn nnThorough knowledge of all relevant operational processes and procedures and company products and servicesnn nnProficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.nn nnAbility to perform interest calculations and account adjustmentsnn nnStrong analytical and problem-solving skillsnn nn Benefits: nn nnTake care of yourself and your family with U.S.
Bank employee benefits.
We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve.
That’s why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most
– your family.nn nnLearn all about U.S.
Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .nn nn EEO is the Law nn nnApplicants can learn more about the companys status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.nn nn E-Verify nn nnU.S.
Bank participates in the U.S.
Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S.
territories.
The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S.
Citizenship and Immigration Services.
Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .nn nnOur 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality.
Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S.
Banks best-in-class financial record and legacy of more than 150 years in banking.
Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.nn