The Opportunity We are seeking a talented Fraud Prevention Fraud Advisortoperform more complex analysis on all aspects of fraud operations and maintaining an overall health risk portfolio for our clients that elect the Fraud Advisor service on both Connex and Omaha card processing platforms.
The team member will serve as a trusted advisor and partner with the assigned client to ensure portfolio is performing at optimal fraud decisioning levels and drive client initiatives and work with CO-OP Risk team to determine proactive mitigation strategies.The advisor reviews portfolio trends and extract data and uses multiple platforms to acquire statistical and financial data to present to internal and client partner as education and evaluation of performance.
This role requires strong communication, technical analytics, and excellent and effective client interaction skills.This position isfully-remote.
That means we are open to talent across the country and the person in this position will be able to continue working remotely even after we transition back into our physical office locations.
What You Can Look Forward to Provide fraud consulting on risk tactics and ongoing evaluation of process improvements.Identities financial trends and operational gaps that many present risk to a client portfolio and implement mitigation measures for client assigned and offer resolution course of action to Strategy Analysts for global update as necessary.Conduct research into potential risks and present and manage operational change related to client portfolio.Collaborate with other internal teams to effectively analyze and aggregate data and serve as client advocate.Attends internal and vendor industry trend meetings.Review of external sources such as FICO Fraud Forum and Krebs On Security in order to provide recommendations on fraud trends.Extensive Knowledge of Fraud Prevention Tools – strong understanding of all platforms and processing products.Works closely with internal and vendor teams to stay abreast of new offerings and enhanced services and be able to articulate impact to management and client partners.Serve as fraud ops central point of contact between client and CO-OP; ensures all inquiries, projects and open items related to clients’ fraud portfolio is evaluated with options and risks outlined to management and client partner.Maintains recurring contact with other Strategy Analysts both on the Connex and Omaha platforms.Coordinates and attends preparation meetings regarding rules and sharing info for internal and external partners.Must react to change productively and handle other essential tasks as assigned.Conduct analytics to determine root cause and remediation efforts resulting from fraud impacts.Responsible for reporting risks that are identified to the appropriate team and/or management.
Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
What You’ll Need to Succeed High school diploma or general education degree (GED).Some college level courses in a business-related field helpful.At least 3 years of fraud monitoring experience in a financial institution or EFT and 5-7 years related experience with debit/credit card processing, and/or equivalent combination of education and experience required.Competence required in Microsoft Office applications including Microsoft Excel.Exceptional client-facing skills positively, professionally and persuasively able to communicate proposed request.Proficient knowledge of Fraud Prevention Tools.Proficient knowledge in Platform Authorization Flow.Knowledge in Platform Fraud Detection Case Management Systems.Strong understanding of fraud rule testing, validation and deployment.Ability to demonstrate concise results through fraud decisions.Data analysis experience and strong attention to detail.Exceptional written and verbal communication skills.Must have strong prioritization skills and demonstrate the ability to develop and utilize performance metrics and productivity reports.Critical thinking skills with the ability to independently problem solve.The individual must also be detail-oriented and able to handle multiple tasks simultaneously.Ability to act independently and work with cross functional teams.Quantitative and analytical skills.Some travel may be required.Ability to work a flexible schedule to meet needs of the business, including being after-hours and on-call.Operational Risk and Fraud Experience-very strong knowledge of fraud processes and products.
Why Join CO-OP?
CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected.
We are dedicated to understanding, attracting and engaging a diverse workforce; ensuring that our employee base reflects the consumers we serve; cultivating a workplacein which every employee can live up to their full potential.
The result of this effort is an inclusive environment where diverse talent thrives.
You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People.
CO-OP’s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.
CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide.
Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.
The Perks Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.401K with generous company match.Tuition reimbursement.