Citizens Bank Call Center Rep

Duties and Responsibilities: Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner Answer and manage incoming calls Ability to memorize, recall, or research answers quickly Excellent customer care and focus; ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team targets, goals, and quotas Aim for customer resolution Record, organize and file customer interactions and profile/account changes Hours and Work Schedule Hours per Week: 40 hours Work Schedule: Mid Afternoon start time 1230pm-9pm Must work 1 weekend day Pay: $20/hr Job Requirements: Duties and Responsibilities: Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner Answer and manage incoming calls Ability to memorize, recall, or research answers quickly Excellent customer care and focus; ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team targets, goals, and quotas Aim for customer resolution Record, organize and file customer interactions and profile/account changes Hours and Work Schedule Hours per Week: 40 hours Work Schedule: Mid Afternoon start time 1230pm-9pm Must work 1 weekend day Pay: $20/hr

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