Job Summary:
Retail Assistant responsibilities include working closely with management to properly run the retail e-commerce marketing, website and its orders.
Apart from assisting with the museum online store, the Retail Assistant would be working the sales floor to help determine customer’s needs, answer their questions about the museum and our products, and recommend the right solutions.
A Retail Assistant should also be able to promptly resolve customer complaints and ensure maximum client satisfaction.
The Retail Assistant should stay up-to-date with product features, museum events, and maintain the museum’s visual appearance in high standards.
Ultimately, the duties of a Retail Assistant are to achieve excellent customer service, while consistently meeting the museum’s set standards and sales goals.
Essential Job Functions
1.
Meeting and making a connection with customers, asking questions and listening to shoppers’ needs, then giving options and advice on meeting those needs
2.
Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, the Petersen and the purchase whether it be in person or online.
3 Assist with creating and scheduling e-commerce advertising campaigns.
4.
Pick, Pack, and Ship online orders with attention to detail.
5.
Maintaining selling floor presentations, and restocking them as needed.
6.
Learning the Petersen’s systems and procedures to enhance selling efficiencies and complete support duties
7.
Achieving personal sales goals.
8.
Receiving and labeling inventory.
9.
Develop product knowledge by reading current vendor tags and pamphlets and attending training in order to communicate it to the customer.
10.
Maintain awareness of current promotional events and sales.
11.
Maintain good housekeeping standards.
12.
Adhere to Loss Prevention and inventory control and compliance procedures.
13.
Regular, dependable attendance and punctuality.
14.
Create marketing campaigns for the Petersen e-store.
15.
Approve test emails for the retail team.
16.
Test emails links and URL.
17.
Give theme direction for email content to our graphics department
18.
Take product photos live or still
19.
Create e-store banners (at least 3 times a month)
20.
Schedule store emails on a daily basis.
21.
Give our graphic department e-blast request in a timely manner.
22.
Add or edit product descriptions, tags, photos.
23.
Clean or remove out of stock items from the e-store.
Add newly received products online.
Education, Skills and Experience:
· High school diploma or equivalent is strongly preferred
· One year of work experience in retail sales and customer service preferred
Basic understanding of sales principles and customer service practices
· Hands-on experience with POS transactions
· Experience with inventory procedures
· Solid computer skills
· Ability to work with minimal supervision.
· Highly organized and able to store items efficiently
· Excellent verbal and written communication skills
· Proficiency in English
· Availability to work flexible shifts
· Photography experience
· Experience in ecommerce
· Create shipping labels for other departments if need be.
· Have experience with shipping FedEx, USPS, UPS, DHL
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Work Location:
One location
Work Remotely
No
Job Type: Part-time
Pay: $17.00 per hour
Benefits:
Employee discount
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
Weekend availability
COVID-19 considerations:
The City of Los Angeles requires proof of COVID-19 vaccination for employment.
All visitors and staff are required to wear a mask.
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Preferred)
Work Location: One location