Compensation: $22.36 with Medical Insurance; $23.36 with approved medical waiver
About the job:
Pacific Aviation’s Vision is to become the definition of service excellence by providing personalized handling services while displaying our emphasis on safety, security, efficiency and our commitment to excellence.To oversee and manage airline operations related to Passenger Service and Baggage handling (Departure counters, Boarding gate, Arrivals, baggage service).To be responsible for the management and the accordance of Passenger and Baggage handling.Complete and regulate staff tasks (in relation to staff function and completion of various flight tasks assigned to staff).
About Pacific Aviation:
Pacific Aviation is a people focused organizations supporting airport and airline needs across multiple cities and hubs.
We believe our people are our greatest asset and the reason for our enduring success.
We are on a transformational journey to grow the organization and enhance the way we do business.
We are looking for team members to join us as be become the industry leader through innovative people practices, operational excellence, and our vision to grow holistically
MAIN DUTIES:
Manage and optimize ground staff allocation.
Verify staff presence and manage last minute unavailability.
Ensure the integration of all methods necessary for flight handling (for those flights they are responsible for).
Ensure good flight preparation.
Act as the commercial representative for the Airlines managed by Pacific Aviation.
Ensure the efficient and on-time set up of staff with all required equipment.
Ensure the surveillance of check-in equipment.
Prepare and assist in team briefings and de-briefings.
Ensure a smooth flight turnaround, from flight opening to flight departure.
Verify all flight action (in real time).
Guarantee Quality of Service provided by the team.
Actively participate in expected Quality Department objectives.
Follow operations procedures, applicable guidelines during and after the flight for which they are responsible.
Work in close collaboration with key positions.
Inform the Functional Manager of any error relative to flight handling.
Inform Airlines of any errors that may prevent a high-quality flight turnaround.
Apply the special circumstances and airline procedures, whilst taking into account final operating handover instructions and service notes.
Report flight data on the support sheets and necessary documentation for PAC and for the Airline (on the DCS and in the Flight Report).
Archive the Flight Report.
Act as the guarantor during sessions where safety and security rules are enforced.
Monitor and ensure the respect of dress codes and the proper storage of equipment.
Appreciate, maintain and develop staff skills according to their responsibilitiesAssist in the assiduity of flight briefings and debriefings as carried out by Supervisors.
Take into account any suggestions for a continued improvement such as Customer and PAC procedures.
Replace the Account Manager in their absence (for certain functions).
May be asked to assess the staff that they supervise.
May be asked to complete mentoring tasks.
Need to know who to deal with a conflict situation (staff and passengers) & how to manage the team while on duty.
Enforce and oversee compliance with our Safety policy and provide all the necessary tools to respective frontline staff enabling continuous improvement of our Safety performance and our corporate Safety culture.
Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning employee health and safety and/or general aviation Safety.
Implement corrective actions as necessary for non-compliance’s identified in routine Quality and Safety audits.
REQUIRED EXPERIENCE:
6 months in Passenger and baggage handling service or prior experience or preapproved by the SVP.
Customer service Agent experience required
Knowledge of company methods, general
procedures and airline policies.
Knowledge of the products and services of the
Airline.
Work in constant contact with the customers
Adapt to the constraints of the operation and to customers.
Efficiently and effectively satisfy customer demands.
Show reflection of actions to be taken when faced with an unexpected event Show good judgement.
Job Type: Full-time
Pay: $22.89 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Experience:
Airline Customer Service: 6 years (Preferred)
Language:
Spanish (Preferred)
License/Certification:
Driver’s License (Preferred)
Work Location: One location