Company DescriptionGET Group employs more than 500 professionals on five continents, with country representation offices in major economic and technological hubs around the world.
Since its foundation in 1987, the Group has established and maintained a prestigious reputation in the fields of security printing, smart solutions, and, more recently, robotics and automation.
GET Group North America’s history spans more than 30 years of milestones, awards, partnerships, and other significant industry achievements.
We offer competitive compensation, excellent benefits package, and a fun, diverse work environment.Job SummaryAs a GET Field Service Engineer (FSE) you will be part of a team that provides field service support on complex electro-mechanical printing systems in more than 26 national locations.
You will be responsible for ON-SITE coverage of our Los Angeles, CA based Dept.
of State customer.
You will participate in installations, training, service calls and assist with software integration.
In addition to technical aptitude, this high visibility, customer-centric position will also provide our customers with consistent high-level all-around service and attention. Job Requirements WHAT DO YOU NEED TO HAVE?Candidate must be able to obtain a U.S.
Department of State Security Clearance prior to starting work and maintain that clearance for the duration of project support.U.S.
citizenship required/have active passport or be able to acquire oneAbility to travel US domestically up to 10% of the time. Ability to travel internationally for training; mostly at our printer manufacturer in Europe (2 weeks+ at a time) FUNCTIONAL RESPONSIBILITIES: Provide on-site field service support at customer’s facilities to install, maintain, troubleshoot, or repair in compliance with customer Service Level Agreement (SLA) requirementsHandle all service calls in a timely and professional manner.Document all customer support communications and maintain service-related information.Maintain accurate on-site parts at the Los Angeles site.Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide corrective actionsMaximize the use of hardware and software by training users; interpreting instructions; answering questions; providing feedbackContribute ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting.Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
ACADEMIC QUALIFICATIONS:Required: Associates Degrees in an Engineering discipline and/or 10+ years equivalent experienceDesirable: Bachelor’s degree in an Engineering disciplinePROFESSIONAL EXPERIENCE:Minimum 1-year experience in technical support role or high knowledge of that environmentMust have a familiarity with electro-mechanical devices and automation equipmentA working knowledge of thermal printing or laser printers would be an assetMust have good troubleshooting skills.Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices.Capable of working without direct supervisionExcellent communications skills/Working knowledge of MS 365 Software Platform OTHER SKILLS/REQUIREMENTS: U.S.
CitizenObtain and Maintain Secret Clearance for Dept.
of StateAbility to travel internationally